Can I change the contact details on my receipt?

Sure! You can update your contact details from your profile. Once the new contact details are saved, they will instantly appear on your receipt.

List of available Payment Methods

ultahost.com accepts the following payment methods at the moment: PayPal Credit Cards (Visa, Mastercard, and, Maestro, )

How do I get paid?

You get payments ranging from $5 to $100 by recommending our services. Payments will be delivered to you via PayPal or we can add them to your ultaHost account balance. You are able to use money from balance to purchase services from us/extend or upgrade existing services.

Can I choose any payment period I want?

It is possible to choose between these billing cycles for Shared Hosting: 3 months, 6 months, 12 months, 24 months, 36 months, or 48 months. VPS hosting is available in these billing cycles: 1 month, 3 months, 6 months, 12 months, 24 months, 36 months, 48 months, or 60 months.

Can I prepay for hosting service or domains?

Yes, you can prepay at any time. All advance payments are added to your balance that is used to cover your future payments.

PayPal asks me to add a credit card

If PayPal asks you to add a credit card when you are trying to pay for the service, please choose the "PayPal (unverified)" option when submitting your payment, it will be fine then! :)

I can not pay with my credit card or PayPal!

If you have problems making payments with your credit card, please make sure you have enough funds and your billing details (like CVV code) are entered correctly. If you prefer to pay in a local currency, you can do it using Visa and Mastercard only. You must choose USD on the payment page if using a different card. However, if ...

Do you accept direct payments via PayPal?

We do not accept direct money transfers via PayPal. You need to use our order form to submit payment via PayPal.

Can I pay monthly?

Sure! You can pay monthly for our VPS packages at https://ultahost.com/vps-hosting.  For our shared plans the shortest billing cycle is quarterly (pay every 3 months). However, it is recommended to order for a larger period to get a better price! Our offer is absolutely risk-free. You are protected by the 30 days money-back guarantee program.

I get 'Do Not Honor' authorization error when submitting a payment

The "Do Not Honor" authorization error occurs when submitting a payment with a debit or credit card. It means that your bank is not willing to accept the transaction. Usually, this happens because the card does not support online transactions, or the billing information you've entered is incorrect. The exact reason may vary and since we do not handle any ...

I was double charged! What should I do now?

Double-charges usually happen when You decide to change Your Billing Plan or manually extend the existing Subscription. Whatever the case, do not worry, just contact our customer service team via chat, we will issue a refund for Your additional payment in no-time! 

When will you claim my PayPal payment?

We are unable to claim manually sent payments. You need to pay us via our website so that we could accept your payment.