Why I cannot send/receive emails?

Do you encounter errors when you are trying to send or receive an email? Or is there any email bouncing back when you try to send an email to the mailbox hosted on our servers? 

If you encountered these problems, please provide us with any error or bounce back emails you get on the ticket. If not, please provide the login credentials of the account in question when you submit the ticket for us to review the situation. 

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