PayPal asks me to add a credit card

If PayPal asks you to add a credit card when you are trying to pay for the service, please choose the "PayPal (unverified)" option when submitting your payment, it will be fine then! :)

I can not pay with my credit card or PayPal!

If you have problems making payments with your credit card, please make sure you have enough funds and your billing details (like CVV code) are entered correctly. If you prefer to pay in a local currency, you can do it using Visa and Mastercard only. You must choose USD on the payment page if using a different card. However, if ...

Do you accept direct payments via PayPal?

We do not accept direct money transfers via PayPal. You need to use our order form to submit payment via PayPal.

Can I pay monthly?

Sure! You can pay monthly for our VPS packages at  For our shared plans the shortest billing cycle is quarterly (pay every 3 months). However, it is recommended to order for a larger period to get a better price! Our offer is absolutely risk-free. You are protected by the 30 days money-back guarantee program.

Can you tell me your VPS plan price ?

Our various VPS plans, which include VPS Basic, VPS Business, VPS Professional, and VPS Enterprise can be found at 

Are there any long term contracts?

Our offer is absolutely risk-free. Unlike most companies, you don't need to pay for 12 months (or sometimes even more) just to even try the service. For example, you can choose to be billed every 3 months and even cancel your subscription at any time. The longest available Billing Cycle is 48 months. With absolutely any package purchase, we include a 30-day money-back ...

I get 'Do Not Honor' authorization error when submitting a payment

The "Do Not Honor" authorization error occurs when submitting a payment with a debit or credit card. It means that your bank is not willing to accept the transaction. Usually, this happens because the card does not support online transactions, or the billing information you've entered is incorrect. The exact reason may vary and since we do not handle any ...

I was double charged! What should I do now?

Double-charges usually happen when You decide to change Your Billing Plan or manually extend the existing Subscription. Whatever the case, do not worry, just contact our customer service team via chat, we will issue a refund for Your additional payment in no-time! 

What are the DKIM and SPF records and how to enable them?

DKIM record The owner of the domain name being used for a DKIM signature is declaring that they are accountable for the message. This means that their reputation is at stake. Receivers who successfully validate a signature can use information about the signer as part of a program to limit spam, spoofing, phishing, or other undesirable behavior, although the DKIM ...

How to Setup Personal DNS Servers with UltaHost?

Private DNS nameservers are fully white-label DNS servers. If you need to create nameservers for your domain name, you can define your own hostnames using a domain you have registered through us. Private nameservers (or Private DNS) are nameservers that don’t reflect your hosting provider, but rather your own domain name.

Benefits of Having Private DNS Servers

Having private nameservers could be useful if you intend to maintain anonymity between your online business and us, as your hosting provider, or to utilize hosting by reselling our Cloud VPS or Dedicated CPU server plans. In case you simply want to brand your business, the feature will give you a more professional look if someone attempts to review your ...

How do I find my current IP address?

OVERVIEW Every device connected to the public Internet is assigned a unique number known as an Internet Protocol (IP) address. IP addresses consist of four sets of numbers separated by periods, e.g. Knowing the current IP Address of your home computer can be helpful when troubleshooting an issue. This is a common request of our Technical Support Department when ...

How to Set Up Private Nameservers

Private nameservers are your own DNS nameservers. They use your domain such as and  instead of the name of your web hosting company. The most common situation where private nameservers are used is by resellers who are trying to establish their own brand. Private nameservers not only look professional, they make the process ...

Why am I receiving so many emails about my domain renewal?

Registrars sending renewal reminders and expiry notifications to the Registrant are compulsory. These emails are usually sent within a month and 7 days before your Domain Name expires and in the moment of expiration respectively. These are the official rules for user notification, which are enforced by The Internet Corporation for Assigned Names and Number (ICANN), so we must abide by ...

Why is my website inaccessible after pointing my domain to your name servers?

Propagation is the obvious answer to this question. What is propagation then? When your website address is entered into a web browser, the computer requests the IP address of the server where your site is from; that is, your local Internet Server Providers (ISP) DNS records. So, if the website is not listed in the records, it queries the registrars ...

What is a Subdomain and How Does it Work?

If you need to set up more than one website or multiple websites, you probably may use subdomains to create parallel websites under the same domain. Here, we will shed light on subdomains and provide some reasons you should utilize them. Furthermore, we explain the main differences between a subdomain and a subdirectory.  By definition, a subdomain as the ...

How to access cPanel?

You can access cPanel by logging into your profile at 

Will my SEO be affected if I transferred my website to a new hosting provider ?

The basic idea of moving a website from one server/host to another, cannot be associated with any ranking changes despite changing the IP address of the website. However, you could experience a temporary rank drop if there is downtime during the transfer. If you are transferring over to UltaHost, our expert technical support team will help you plan the ...

Why I cannot send/receive emails?

Do you encounter errors when you are trying to send or receive an email? Or is there any email bouncing back when you try to send an email to the mailbox hosted on our servers?  If you encountered these problems, please provide us with any error or bounce back emails you get on the ticket. If not, please provide ...

How to buy a VPS package?

If you have decided to buy a VPS package, please go to - By default, you can potentially configure almost anything on the VPS server if you know how to do it since it provides almost complete freedom when it comes to resource limit management.