When I select the chat icon, I do not get the option to choose a queue. I only get the option to leave a message. Am I doing something wrong?

You should be able to reach us via chat at any time. If you are unable to connect, we may be experiencing an issue with the chat support feature of the AccountCenter, or it may be temporarily unavailable. In these rare cases, you are still welcome to submit a support request or contact us by telephone.