How to Fix an Internal Error has occurred in RDP?

Remote Desktop Protocol (RDP) has changed how we control computers from far away. Whether you’re a busy worker wanting to use your work computer at home or someone smart helping a friend fix their PC from a distance, RDP is super useful. But, even good things can sometimes go wrong. If you’ve seen the annoying “An Internal Error Has Occurred” message while trying RDP, you’re not alone. This article is about how you can fix an internal error has occurred in Windows RDP server.

In this guide, we’ll look into this confusing error and give you a plan to fix it. We know how frustrating these issues are, and we’re here to help you. From finding the causes to doing the steps to fix it, we’ve got you. If you’re ready to get your remote access back on track, let’s check out the solutions to make the “An Internal Error Has Occurred” message go away for good.

“An Internal Error Has Occurred” Error

Before we start fixing the “An Internal Error Has Occurred” error in RDP, let’s figure out what might be causing it. RDP is usually strong, but it can have issues sometimes. These issues can show up as the confusing “An Internal Error Has Occurred” message.

Here are some common reasons for this error:

• Network Problems: RDP needs a good network connection. If your network is acting up, with things like slow connections or lost data, you could get this error.

• Firewall and Security Software: Firewalls and security tools protect your computer, but they can also block RDP. If they’re not set up right, you might see this error.

• Old RDP Software: RDP changes over time to stay safe and work better. If you’re using old RDP software, it might not match up with the other parts and cause this error.

• Wrong Settings: RDP uses lots of settings between your computer and the one you’re connecting to. If any of these settings are wrong – like permissions, how you prove who you are, or how the network is set up – you might see this error.

• Problems on the Other Side: Sometimes, the problem isn’t you. The computer you’re connecting to could be set up wrong or be too busy, and that could make this error.

Knowing these reasons is the first step to fixing the “An Internal Error Has Occurred” error. As we go on, remember that finding out why this is happening is key to fixing it. In the next parts, we’ll take you through ways to fix each of these problems. This will help you get rid of the error and use RDP host smoothly again.

Solution 1: Check Network Connectivity

A strong network connection is the foundation of good RDP experiences. If your network isn’t working well, you might get the “An Internal Error Has Occurred” message. Here’s what to do if you think your network is causing the problem:

• Ping Test: Check if your computer can talk to the other one. Open the command prompt (on Windows) or Terminal on Mac or Linux server. Type:

ping server_IP_or_hostname

Replace <server_IP_or_hostname> with the real IP address or name of the remote computer. If you get responses without long delays or lost data, your network is probably fine. If not, something’s up with your network.

• Look for Lost Data: Lots of lost data can mess up RDP. To check this, use this command:

ping -n 20 server_IP_or_hostname

Replace <server_IP_or_hostname> and see how much data you’re losing. If it’s a lot, your network could be the issue. You might need to fix it yourself or ask your Internet provider for help.

• Check IP Address: Make sure you’re using the right IP address or name for the remote computer. Small mistakes can break the connection. Also, make sure the server’s IP address hasn’t changed recently. Double-check everything.

A solid network is step one for RDP success. If your network is okay, the problem might be something else.

Solution 2: Disable Firewall or Security Software

Firewalls and security software are important for your computer’s safety. But sometimes they can accidentally block RDP and cause the “An Internal Error Has Occurred” message. Here’s how to deal with it:

Windows Firewall:

• Type “Windows Security” in the Start menu search and open it.
• Click “Firewall & network protection.”
• Pick the network profile for your current network (like “Private network”).
• Click “Firewall & network protection” again under the profile.
• Turn off the Windows Firewall by moving the switch to “Off.”
• Try RDP again to check if the error is gone.

Third-Party Security Software:

• If you’re using other security software (like antivirus or internet security), open its app.
• Go to the firewall or network protection settings.
• Look for things like “Allow applications” or “Exceptions.”
• Add “Remote Desktop” or the RDP app to the list of allowed apps.
• Save and try RDP again.

Remember, turning off your firewall or security software can make your computer less safe. Don’t forget to turn them back on after fixing RDP.

Solution 3: Update RDP Client and Server

Using old RDP software can make things not work together and cause errors like “An Internal Error Has Occurred.” To have a smooth RDP experience, update both the part you use to connect (client) and the computer you connect to (server). Here’s how:

Update RDP Client:

• Open the Microsoft Store (on Windows 10) or visit the Microsoft website on your computer.
• Look for “Remote Desktop” or the RDP app you use.
• If there are updates, click “Update.”
• After updating, open the RDP app and try connecting again.

Update RDP Server:

• If you can control the remote computer, log in using other ways like SSH or being there.
• On the computer, open “Windows Update” settings.
• Check for updates and install them, especially for the operating system and security.
• Restart the computer if needed.
• After updating, try connecting with RDP again.

Updating both sides makes sure they work well together and might fix the error. If it’s still not working after updating, go to the next solution. We’ll talk about checking and changing RDP settings to fix things there.

Conclusion

Dealing with the “An Internal Error Has Occurred” error during RDP connections can be really annoying, stopping you from working remotely. But with the help and solutions in this guide, you’re ready to fix an Internal Error has occurred in RDP and get back to using RDP smoothly. Now that you know about possible reasons for the error, like network problems, firewalls getting in the way, old software, and wrong settings, you have a good start for solving it. Remember, figuring out why it’s happening is how you’ll find the right way to fix it.

You can also read about Windows Remote Desktop Connection to Linux.