Is Phone Support Available at Ultahost?

Quick and Efficient Assistance via Online Support.

At Ultahost, our top priority is to provide solutions, and we do it fast and clear. In order to achieve this, all customer support is managed through online channels rather than via phone calls so your problem can be understood better and more accurate solutions given.

You can receive support directly from your Client Area and via live chat and tickets. You have specialists ready for you 24/7. Having a safe place to keep everything will keep you organized.

The effectiveness of online support

There are several practical benefits of online support that make problem-solving easier for you.

• Send us screenshots of your Client Area, control panel, files, or your website so we can see what you see. This assists in identifying the problem or issue much faster.
• You will no longer have issues with describing an error over the phone, you can simply copy and paste it into the chat or ticket. This eliminates ambiguity and the support team can provide exact advice.
• When you contact support agent for help, they can send you tutorials, knowledge base articles, and videos that address your specific issue. That way, you won’t just fix the problem, you’ll know how to handle it next time.
• You can always see messages and solutions trail in your account. This means you can review what was done before, or continue where you left off without repeating.

On Discontinuing Phone Support

To help you more efficiently, Ultahost will no longer provide any form of phone support, and will only be available via online support. This update enables the team to respond quickly, add details and visuals to help accurately identify issues, and keep your support history well documented for the future.

Whenever you require assistance, you just have to log in to your Ultahost account, open live chat or submit a ticket and the specialist team will assist you, be it day or night.