Not all payments are automatically refunded when you cancel UltaHost hosting services. This article discusses when refunds are automatically issued and what payment methods can be refunded.
Last Revised: 4/1/2021
Products purchased from UltaHost, inc may be refunded only if canceled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
STANDARD REFUND TERMS
You are eligible for a refund on the hosting services below (Shared, VPS, VDS Server, WordPress Hosting, Windows Hosting).
We are not able to refund Cpanels, Domain registration fees during initial purchase or renewals.
|30+ Days||No refunds will be given after 30 days of using one of our services.|
No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure, you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.
The following restrictions and limitations apply to our 30-day money-back guarantee:
Refunds by hosting plan:
The refund policy for hosting accounts has been updated. The following changes are now in effect for all new hosting accounts created on or after 4/1/2021.
Shared hosting / WordPress hosting
VPS / VDS /Windows hosting
You can find here a list of frequently asked questions and answers on a particular topic of our refund policy.
Q: Will I get a refund by changing from a Yearly plan to a Monthly plan
Please note that if you change your billing plan from Yearly to Monthly, you are not entitled to a refund. However, an account credit will be provided for the remaining balance.
Q: If I cancel hosting services, will I receive a refund automatically?
Refund policies are listed above for each type of hosting plan.
Q: I bought VPS hosting and after 2 months I bought a new shared hosting plan, can I get a refund for the last product?
Please note that if you use one of our services for more than 30 days you are not entitled to a refund anymore.
Q: Will I get a refund after Upgrading/Downgrading to a new service?
Please note that if you are Upgrading/Downgrading to one of our services after using one of our plans for more than 30 days you are not entitled to a refund anymore.