Refund Policy

Last Revised: 4/1/2021

Products purchased from UltaHost, inc may be refunded only if canceled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.

STANDARD REFUND TERMS

No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure, you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

The following restrictions and limitations apply to our 30-day money-back guarantee:

• Refunds are not valid for dedicated servers plans, administrative fees, install fees for custom software or for ( cPanels, ISPmanager, SSL certificates), or domain name purchases.
• Offer valid only for the first package purchased for billing accounts less than 30 days old.
• Refunds for orders of only $5 are not eligible.
• Packages paid for with cryptocurrencies, checks, money orders, or bank wire transfers are not eligible for a refund.
• If your plan includes a free domain name and you cancel within 1 year, our standard fee of $16.99 for the domain name (and any applicable taxes) (the "Domain Name Fee") will be deducted from your refund.

Refunds by hosting plan:

The refund policy for hosting accounts has been updated. The following changes are now in effect for all new hosting accounts created on or after 4/1/2021.

Shared hosting / WordPress hosting

• UltaHost offers a full refund on Shared/WordPress hosting fees if your plan is canceled within the first 30 days of opening the account. This applies to monthly and annual plans, as a biennial and triennial plans are not eligible for a refund.
• Yearly plans are refunded the current subscription cost within 30 days of the annual subscription renewal.
• The refund is automatically processed back to the original credit card that was used towards those fees, only after you close your shared hosting plan in your panel.
• Payments made via cryptocurrencies, check/money, or western union order cannot be refunded once cleared.

VPS / VDS / Windows / MacOs hosting

• Refunds are not available when canceling a yearly or biennial or triennial VPS / VDS / Windows / MacOS hosting plan.
• Offer valid only for the first package purchased for billing accounts less than 30 days old.
• You can cancel your hosting plan within the first 30 days for a full refund. Offer valid only for the first package purchased for billing accounts less than 30 days old.
• if you pay upfront the amount cannot be refunded after using any of our servers for 30 days.

Dedicated Server

• Refunds are not available when canceling any contract period of any of our Dedicated hosting plans.

Professional Services

• If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
• This concern needs further check and assistance coming from our Professional Services team. Please contact our customer service representative for further details.

Refund FAQs

You can find here a list of frequently asked questions and answers on a particular topic of our refund policy.
 

Q: Will I get a refund by changing from a Yearly plan to a Monthly plan

Please note that if you change your billing plan from Yearly to Monthly, you are not entitled to a refund. However, an account credit will be provided for the remaining balance.

Q: If I cancel hosting services, will I receive a refund automatically?

Refund policies are listed above for each type of hosting plan.

Q: I bought VPS hosting and after 2 months I bought a new shared hosting plan, can I get a refund for the last product?

Please note that if you use one of our services for more than 30 days you are not entitled to a refund anymore.

Q: Will I get a refund after Upgrading/Downgrading to a new service?

Please note that if you are Upgrading/Downgrading to one of our services after using one of our plans for more than 30 days you are not entitled to a refund anymore.